Privacy Policy

At Watton Pantomime Group, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and our ticket selling site (www.ticketsource.co.uk/wattonpanto), how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website and ticket site, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to wattonpanto@gmail.com. Alternatively, you can telephone 07913 049373.

 

Who are we?

Watton Pantomime Group is a local, non-profit, amateur dramatics group based in Watton, Norfolk.  Our contact address is: c/o Queens Hall, Norwich Road, Watton, Norfolk, IP25 6DA.

How do we collect information from you?

 

We obtain information about you when you use our website, for example, when you contact us about membership or when purchasing tickets for our shows.

 

What type of information is collected from you?

The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your debit/credit card information is not held by us, it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

 

How is your information used?

We may use your information to:

  • process ticket orders that you have submitted;

  • to carry out our obligations arising from any contracts entered into by you and us;

  • Send you communications which you have requested and that may be of interest to you. These may include information about shows, membership opportunities and fundraising activities.

  • Process a membership application

  • Communicate with you if you are a volunteer

 

We review our retention periods for personal information on a regular basis. We are required to hold some types of information to fulfil our obligations (for example to notify you if a show has been amended or cancelled). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

 

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example an email processing company distributing our newsletters). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured we will not release your information to third parties outside of Watton Pantomime Group for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online ticket pages, your purchase is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

 

We may transfer your personal information to a third party as part of a merger of some or all of our activities and assets to any third party or as part of any group restructuring or reorganisation or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the ticket purchase form on which we collect your information.

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: wattonpanto@gmail.com.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at wattonpanto@gmail.com.

You have the right to ask for a copy of the information Watton Pantomime Group holds about you by making a ‘Subject Access Request’ (SAR).  SARs need to be made in writing and we ask that your request is accompanied by proof of your address and identity.

 

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted using 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the URL bar of your web browser.

 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

 

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

 

Website recording

Our website may also use the Google Analytics website recording service. Google Analytics is a product that has been developed by Google that we use to measure how many people visit this site and how they use it.

 

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.  The information collected does not include bank details or any sensitive personal data so this information cannot be used to identify who you are. 

 

We also do not allow Google to use or share our analytics data.  Data collected by Google Analytics from the Google Analytics website is for Watton Pantomime Group’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

 

Use of 'cookies'

Like many other websites, Watton Pantomime Group’s website uses cookies to help make the site easier to use.  'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, cookies are used to store your country preference or measuring how many people are using the site. This helps us to improve our website, ensure there’s enough capacity for it to run fast enough and to deliver a better more personalised service.

We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users’ needs and to understand how we can improve it.  Google Analytics may also use cookies when you visit our site.

 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit www.allaboutcookies.org. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Independent Data Protection Advice

For independent advice about data protection issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or email casework@ico.org.uk.  You can also call the Information Commissioner on 0303 123 1113.

Further details can also be found online at www.ico.org.uk.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated 5th September  2018.

© 2018 by  WATTON PANTOMIME GROUP

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